Thank you for choosing our personalized paintings. We strive to ensure that your artwork arrives in perfect condition. Please carefully review our refund and return policy outlined below:
Returns:
Due to the customized nature of our paintings, we do not offer returns or refunds for change of mind or dissatisfaction with the artwork itself. We create each painting specifically for you, based on your preferences and specifications.
Damaged Paintings during Transit:
In the unfortunate event that your painting arrives damaged during transit, we offer free replacements. Please notify us within 14 of receiving the damaged painting. To facilitate the replacement process, kindly provide us with clear photographs showcasing the damage via email at [email protected]. Our support team will assess the situation and guide you through the next steps.
Return Shipping:
In the case of a damaged painting, we will cover the cost of return shipping. Our support team will provide you with further instructions on how to proceed.
Resolution Time:
We aim to resolve any issues related to damaged paintings as quickly as possible. Once we have reviewed the provided evidence, we will work diligently to arrange a replacement. Please note that the exact resolution time may vary depending on the availability of the artwork and other factors.
Your satisfaction is important to us. If you have any concerns or questions regarding your order or our refund and return policy, please reach out to us via email at [email protected]. Our dedicated support team will be happy to assist you and address any inquiries you may have.
We appreciate your understanding of our refund and return policy. It enables us to focus on delivering high-quality personalized paintings to our valued customers.
European Union 14 day cooling off period
Please note that the cooling-off period, also known as the right of withdrawal, may not apply to personalized paintings. As personalized paintings are custom-made based on your specific requirements and preferences, they are uniquely created for you and cannot be easily resold to another customer.
Due to the personalized nature of these artworks, we are unable to offer returns or refunds based on a change of mind or dissatisfaction with the customization. We kindly ask you to carefully consider your preferences and specifications before placing your order.
However, if your personalized painting arrives damaged during transit, we will gladly offer a free replacement. In such cases, please notify us within 14 of receiving the damaged artwork, and provide clear photographs showcasing the damage. Our support team will guide you through the process of obtaining a replacement.
We strive to provide exceptional customer service and ensure that your personalized painting arrives in pristine condition. If you have any further questions or concerns regarding our policy, please do not hesitate to contact us at [email protected].